Frequently Asked Questions

The easiest way to collect sponsorship is via your Justgiving Wellness Walk fundraising page. Your personal link can be found in your welcome letter - or simply search for your name at the bottom of the website homepage: Diabetes UK - London Bridges Challenge Wellness Walk

The money raised on your page will come straight to us, so you don’t have to worry about getting it to us and can concentrate on raising even more money. For any cash donations you collect with the sponsorship form included in your welcome pack, you can get it to us by:

Cheque:

Please make your cheque payable to Diabetes UK. Send it with your sponsor forms, or a covering letter with your name and address on, to: London Bridges Challenge Wellness Walk Diabetes UK, 126 Back Church Lane, London E1 1FH.

Credit/Debit Card:

 Our Supporter Care team are waiting to take your donation. You can call them on 0345 123 2399 Monday to Friday between 9am and 6pm. Make sure you say you’re making a donation towards your London Bridges Challenge Wellness Walk sponsorship. 

Thank you for walking with us.

While the main route does involve some steps, we have mapped a step free version of the route suitable for wheelchairs and buggies.

Please find out route map, including a fully-step free accessible route here. Copies will be available to pick up on the day.

Every penny you raise helps us support more people in more ways. There’s no minimum fundraising target for this event, but the more money you raise, the more impact we make. Could you raise £15 per mile, which would bring in £150 in total?

You don’t need to do anything – the money donated onto your profile page comes directly to us.

If you’re having problems with your page, don’t worry, just get in touch with us at wellnesswalk@diabetes.org.uk.

Absolutely! Please send us an email to wellnesswalk@diabetes.org.uk and we will be sure to update this for you. It is important you let us know as soon as possible, so your London Bridges Challenge pack is sent to the correct location.

You certainly can. When you’ve logged into your page click ‘edit page’, then click ‘Account’. This is where you will find your current email address. Remember to click ‘Update’ once you have amended it.

Your profile page is a the quickest and easiest way to get donations from friends and family without any money changing hands, but you can fundraise offline too. You can download a sponsorship form on our Resources page. Diabetes UK - London Bridges Challenge Wellness Walk

Yes you can! When you’ve logged into your page click ‘edit page’. You will be able to see ‘Total Offline Amount (£)’ This is where you can add your offline donations.

Please be aware that this will appear in your main fundraising tally but not in your donation history.

No problem at all. If you log in to your page, go to ‘edit page’ then ‘settings’, you can cancel your page there. If you click ‘Cancel Fundraising Page’ you’ll be withdrawn from the London Bridges Challenge Wellness Walk.

Thank you for all of your support so far!

Register for the London Bridges Challenge Wellness Walk and you’re half way there. Head to ‘Edit Page’. From here click ‘Team’ and select whether you would like to ‘Create a team’ or ‘Join a team’.

Your team members will have to register individually and then connect to your team. You just need to share your team name with them.

If you have under 18s joining you, they will need to use your profile page – you can update your story to let your friends and family know.

Here are a few things to try if your page isn’t showing you’re connected to a team:

·       Give it five minutes for your team to load to your page – sometimes it takes a while to load

·       Refresh your profile page

·       Clear your cache. You can find your cache in the ‘history’ of your browser. You only need to clear the last hour or so of your cache history.

No problem at all – it’s very easy to leave a team. When you have logged into your profile page head to ‘edit page’ and then click ‘Team’. You will need to select ‘Leave team’.

This is where you can keep track of your fundraising and training for the walk. You can personalize it by adding your photo, your story and adding journal updates. And it’s where you’ll start earning virtual badges for your amazing fundraising efforts! It’s easy to share your profile page with friends and family, so you can show off how you’re getting on and they can support you by making a donation. All they need to do is press ‘Give Now’.

For those who selected that they wished to receive fundraising rewards, Diabetes UK will be sending out special blue Diabetes UK shoe laces to anyone raising £25 or more and a special edition enamel pin badge for those who hit £75 or more. These will arrive with you mid- October. Terms and conditions apply.

For those who selected a size, you will be sent your own London Bridges Challenge t-shirt to wear on event day.

We're sending all t-shirts out first class in the two weeks before the event. As far as possible we will try and send the t-shirt size you requested. If it doesn't fit then please bring it with you on event day, we'll have a small supply of spares to swap it with.

With your t-shirt you will have been sent an event number (and timing chip attached to the back). Please complete the details on the back and attach with your safety pins (enclosed), to your clothing for event day. Wearing your walker number on the day allows us to identify our walkers.